Enjoy 30-day hassle-free returns or exchanges
Enjoy free delivery on orders over AUD 70
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
$0.00 AUD

Terms of Service

 

1. Introduction and Scope
Welcome to Mossvibers (hereinafter referred to as "we", "us", or "our"). This Service Policy governs your access to and use of our online store, where we specialize in selling outdoor sofa sets, sofa sets, and outdoor storage solutions. By accessing our website and purchasing our products, you agree to be bound by the terms and conditions set forth herein. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

2. User Accounts and Website Responsibility
To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

3. Products, Inventory, and Price Information Rights
We strive to display our products, including colors and images, as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

4. Orders and Payment
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We accept major credit cards (including Visa and MasterCard) and other secure payment methods indicated at checkout. Payment must be received in full before acceptance of an order. We reserve the right to refuse any order you place with us.

5. Shipping Policy

  • Delivery Scope: We currently ship exclusively to addresses within Australia. We do not support delivery to other countries.

  • Shipping Costs:

    • Orders of AUD 70.00 or more: Free Shipping.

    • Orders under AUD 70.00: Flat rate shipping fee of AUD 7.99.

  • Processing Time: All orders are processed within 1 to 3 business days.

  • Transit Time: Delivery typically takes between 5 to 15 business days, depending on your location.

  • Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

  • More Details: For comprehensive information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation

  • Cancellation Conditions: Orders may be cancelled directly if the request is made within 48 hours of placing the order and the order has not yet been shipped. If more than 48 hours have passed since the order was placed, or if the order has already been shipped, it cannot be cancelled. In such cases, you must wait for the logistics delivery to be completed and then contact us to initiate a return and refund.

  • Refunds: Refunds for cancelled orders will be returned to the same payment method used for the purchase.

  • Arrival Time: Once the refund conditions are met, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. Please contact us if it is overdue.

  • More Details: For more detailed information on the order cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

  • Exchange Scenarios/Conditions: We accept requests for exchanges within 30 days of receipt.

  • Steps to Take: To initiate a return or exchange, please contact our customer service team to obtain a return authorization and instructions.

  • Return Process: Users must follow the instructions provided by our support team to pack and ship the items back to the designated address.

  • Refund Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), identical to the payment method used at the time of purchase.

  • Arrival Time: After the return is confirmed and inspected, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. Please contact us if it is overdue.

  • More Details: For more detailed information regarding returns and refunds, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection
We value your privacy and are committed to protecting your personal information. Your submission of personal information through the store is governed by our Privacy Policy. Please view our Privacy Policy Page for details.

9. Disputes and Governing Law
These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia, without regard to principles of conflict of laws. Any disputes arising out of or in connection with these terms shall be resolved efficiently and fairly.

10. Intellectual Property
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of us or our content suppliers and protected by international copyright laws.

11. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, punitive, or consequential damages that result from the use of, or the inability to use, our service or products. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage.

12. Modifications to Service Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Service Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Service Terms constitutes acceptance of those changes.

13. Severability
In the event that any provision of these Service Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Force Majeure
We shall not be held responsible for any delay or failure to comply with our obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control, including but not limited to war, strikes, lockouts, fire, flood, earthquake, or other natural disasters.

15. Contact Information
Questions about the Service Policy should be sent to us at:
Address: 301 ASHWOOD LN, EASLEY, SC 29640-2548, United States
Phone: +1 (516) 941-7178
Email: solutions@mossvibers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)