Shopping Guide
Welcome to Mossvibers (hereinafter referred to as "us"). We are an online store dedicated to providing high-quality outdoor sofa sets, sofa sets, and outdoor storage solutions. To ensure a smooth shopping experience, please read the following guide carefully.
Preparation and Selection
Before purchasing our outdoor furniture or storage products, we recommend that you measure the space where the items will be placed to ensure they fit perfectly. Please review the detailed product descriptions, specifications, and material information on our website. Since we operate exclusively online, high-resolution images and detailed dimensions are provided to help you make an informed decision. Please ensure the style and size meet your specific needs before proceeding.
Shopping Cart and Order Confirmation
Once you have selected your desired outdoor sofa sets or storage units, add them to your shopping cart. Before checkout, please review the items in your cart to confirm the quantity, color, and specifications are correct. Please ensure that your shipping address, email, and phone number are accurate, as we rely on this information for delivery and order updates. Once an order is confirmed, it enters our processing system immediately to ensure timely dispatch.
Payment Methods
We prioritize the security of your transactions. We currently accept credit card payments, including Visa and MasterCard. When you proceed to checkout, you will be prompted to enter your card details on our secure payment page. We utilize encryption protocols to protect your financial data. Please ensure your card is valid and has sufficient funds. We do not store your complete credit card information on our servers.
Shipping and Delivery
After payment is verified, we will process your order. We deliver directly to the address provided during checkout. Please note that we do not offer self-collection as we do not operate physical locations. You will receive a confirmation email with tracking information once your order has been dispatched. Please ensure someone is available to receive the package at the provided address.
Returns and Inspections
We encourage you to inspect your package immediately upon arrival. If you notice any issues with the outdoor furniture or storage items, please retain all original packaging and contact us immediately. To be eligible for a return, the item must be in its original condition. Specific instructions on how to proceed with a return can be obtained by reaching out to our support team.
Privacy and Data Protection
We respect your privacy. The personal information you provide (such as your name, address, and contact details) is used solely for the purpose of processing your order and facilitating delivery. We do not share your personal data with unrelated parties without your consent. We are committed to maintaining the confidentiality and security of your data throughout the shopping process.
Contact Us
If you have any questions regarding your order, product specifications, or shipping, please do not hesitate to contact us.
Address: 301 ASHWOOD LN, EASLEY, SC 29640-2548, United States
Phone: +1 (516) 941-7178
Email: solutions@mossvibers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)