Payment Methods
Welcome to Mossvibers (hereinafter referred to as "we" or "us"). We provide a secure and streamlined payment experience for our range of outdoor sofa sets, sofa sets, and outdoor storage solutions. By purchasing through our online store, you agree to the terms outlined below.
Credit Card Payment Process
We currently accept credit card payments to facilitate a smooth transaction experience. We accept major credit cards, including Visa and MasterCard.
Process Initiation
Once you have selected your desired furniture items and proceeded to the checkout page, you will be prompted to enter your payment details. Please ensure that the billing address entered matches the details on file with your financial institution.
Payment Confirmation
Upon clicking the "Pay" or "Complete Order" button, the system will attempt to authorize the transaction. Once the payment is successfully captured, you will receive an immediate order confirmation via email. This email serves as your receipt and validates that the funds have been secured for your purchase.
Security and Data Protection
Credit Card Security
We take the security of your financial information seriously. We utilise Secure Socket Layer (SSL) encryption technology to protect your credit card details during transmission. Your full card number is never stored on our servers. All transactions are processed through a secure payment gateway that adheres to strict industry security standards to prevent unauthorised access.
Our Privacy Policy
We are committed to protecting your personal information in accordance with Australian privacy standards. The data collected during the payment process is used solely for the purpose of processing your order and fraud prevention. We do not sell or rent your financial details to any third parties.
Dispute Resolution
Resolution Services
If you recognise a transaction on your statement that you do not recall or believe is incorrect, we encourage you to contact us immediately. We aim to resolve all billing discrepancies amicably and efficiently through our internal support team before escalating the matter.
Additional Help
If we are unable to resolve a billing dispute to your satisfaction, you retain the right to contact your card-issuing bank for further assistance regarding chargeback procedures or dispute filing.
Communication and Support
Information Updates
It is your responsibility to keep your account information and email address up to date. We will communicate all payment-related information, including receipts and potential refund notifications, to the email address provided at checkout.
Transaction Currency
All prices listed on our online store are in Australian Dollars (AUD). Payments will be processed in this currency. Please be aware that if your card is issued by a bank that does not treat AUD as the primary currency, your bank may apply its own exchange rates or fees, which are outside of our control.
Payment Authorization and Fraud Prevention
To ensure a secure shopping environment, we reserve the right to perform standard checks on orders to verify the authenticity of the payment method. If a transaction is flagged for security review, we may contact you to confirm the details before releasing the order for dispatch. This is a standard procedure designed to protect cardholders from unauthorised use.
Order Cancellation and Refunds
In the event that you request a cancellation before the items are processed, or if a refund is approved regarding a return, the funds will be credited back to the original method of payment. Please allow standard bank processing times for the funds to appear in your account.
Contact Information
If you have any questions regarding your payment or require assistance with an order, please contact us using the details below:
Address: 301 ASHWOOD LN, EASLEY, SC 29640-2548, United States
Phone: +1 (516) 941-7178
Email: solutions@mossvibers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)